TMS wants to get you to the right person for the right answers at the right time.
Experiencing a problem with delivery? Can’t find the feature you need or the file format you want? For help with these or any other issues related to our content, contact Customer Support at: email@example.com or 800.346.8798. Outside the United States/Canada, call +1.312.222.4444.
Customer Service Representatives are available to assist you from 9 a.m. to 5 p.m. (CST) Monday through Friday.
From 5 p.m. to 9 p.m. (CST) Monday through Friday and noon to 5 p.m. (CST) Saturday and Sunday, please call 800-346-8798. We operate an after-hours answering service to better serve you. If you reach our answering service, please leave your full name, telephone number, and information about the nature of your call. We will respond within 30 minutes of receiving your message.
Q: What do I do if I need an AP retransmission?
A: Please e-mail us your name, contact information, the name of your organization, and the name, AP code and transmission date of the TMS or MCT feature you are requesting.
Q: I need assistance registering for one of these sites. (TMS Content Delivery Site, MCT Direct, MCT International, MCT Campus, etc.)
A: Please have the following information available when you contact our customer service representative: the site you wish to access and your contact info. A member of our staff will access your account information and assist you with registration.
Q: Whom do I contact for assistance with TMS TV listings and TV-related features?
A: Please contact the TMS TV Information Products office in Glens Falls, New York at 800.833.9581.
Q: I am interested in reprinting an article. Whom do I contact?
A: Contact Julie Brown at:
The Permissions Group
1247 Milwaukee Ave.
Glenview, IL 60025
Fax: (847) 635-6968
Phone: (800) 374-7985
Q: I have a question about rates, new features or cancellations. Whom should I contact?
A: Our sales representatives are available to assist you. Please visit the contact us page for the name/contact information of your TMS representative.
Q: My file is missing, corrupted or did not post to the TMS content delivery website. What should I do?
A: Please inform the TMS customer service staff of the exact nature of your problem. Provide your name and the name of the feature that is missing. They will pass this information on to a member of our editorial or production staff who will respond to your questions.
If your question wasn’t covered above, please contact:
Europe/Middle East/Africa/South America/Central America
Annabel Taylor, Office Manager
Phone: +44 20 7588 7588
Kaori Takano, Regional Director
For additional information on TMS News & Features or MCT products and services,
contact the appropriate sales representative at the contact us page.